When you add funds to your SmarTrip card online or automatically, the funds don’t appear in your Smartrip account immediately because your balance is actually stored encrypted on the card rather than on a computer. Tap your plastic SmarTrip to a Fare Vending Machine at any Metrorail station. In order to Register/Add a SmarTrip® or CharmCard® to your account you must log in to your account below, and click on "Add SmarTrip® Card". SmarTrip ® cards must have a history of use and a positive personal balance in order to load benefits in a timely manner. 202.962.2121, TEXT: Push the “Check Value” button on the Passes/Farecard machine. To check the available balance on your SmarTrip card, push the CHECK VALUE button before you tap the card to the target. customer relations 202.637.1328 smartrip customer support 888.smartrip (m—f, 7 am—8 pm) Touch the your SmarTrip pass to the target on the Farecard machine. Your SmartBenefits must be loaded onto a card that matches your name as it appears on the SmartBenefits application. Because the card has a radio-frequency identification(RFID) chip inside, it needs not be touched directly to the target, just held near it; thus the card can be scanned while still inside a wallet or purse passed over the target, affording some speed and convenience over the paper farecard… On the homepage you will see a navigation bar at the top. A SmarTrip card is a reusable card which can be used to pay fares on many DC area transportation Systems, including the city's subway system, Metro, MetroBus, DASH, Ride On, Fairfax Connector, ART, CUE, Loudoun County Transit, Omniride, TheBus, DC Circulator, Maryland Transit Administration Local Bus, and Light Rail.SmarTrip can also pay for parking at Metro parking lots. Transaction fee is P2.50/inquiry. Any time you check your balance via My Account, the Transperth app, SMS or the InfoLine, your balance will be up to 24 hours (one day) behind. For the cards you want to transfer the remaining balance to your "Main" card. For SmarTrip Mobile: Open the SmarTrip app or Apple Wallet on a mobile device. Miriam’s Kitchen. After your transit benefit has been loaded onto your SmarTrip card at the Passes/Farecards machine, it will not TRAVEL INFORMATION It is usable on both the Metrorail and Metrobus. Kaylee Finn began writing professionally for various websites in 2009, primarily contributing articles covering topics in business personal finance. Previously, riders using a SmarTrip card were allowed to complete certain trips even though there were insufficient funds on their SmarTrip card to pay the fare. We ask that you put a post-it note on the card indicating the card balance. I am now planning to return to DC and when I went to add funds to the card, my online account indicated the balance was zero. SmarTrip® Website. icon Go to any Passes/Farecard machine. Press Ok. You will receive an SMS stating your balance details. Washington Metropolitan Area Transit Authority: Fares. Your card balance will appear on the display screen. Metro for the first time ever is allowing customers to use their iPhone instead of a Smartrip card to get on trains and buses. It is not permissible to load your SmartBenefits onto another person's SmarTrip card, doing so would be a direct violation of the SmartBenefits application disclaimer that may result in your removal from the program and legal action. Select Balance. 2401 Virginia Avenue, NW. SmarTrip Regional Customer Service Center PO Box 220568 Chantilly, VA 20153. You can check your SMART Money account's available balance through your SIM Menu. Create an account.Manage your account on your mobile device. Balance Protection if your plastic card is lost or stolen In addition to Metro trains, buses, and garages, SmarTrip is also accepted on ART, DASH, Fairfax Connector, Cue, RideON, TheBus, DC Circulator, Loudon Country Transit, and Potomac and Rappahannock Transit/PRTC Note that if we mail a new card to you (e.g., to replace a lost card), we automatically register the card on your behalf. They will use the balance to help the less fortunate. - Add a new SmarTrip® card to Apple Wallet for a tap-and-go experience on Metro. So, if you have a large balance on your card, and you really want that money back it’s worth a try. While it’s true most customers eventually load additional value to the SmarTrip card to resolve the negative balance, over the past 17 years, unresolved negative balances have added up to be nearly $25 million dollars . $250 balance plus $50 equals $300). For example, a customer with $3 on their card who takes a rail trip valued at $3.25 would be permitted to exit the rail system leaving a negative $0.25 balance on the card. Alternatively, after selecting Metro/SmarTrip, users can select transfer balance from existing card and rest the device on top of the current SmarTrip until “card added” shows up. 202.637.7000, TTY Metro's SmarTrip® card is a plastic, rechargeable card used to pay Metrorail and local bus system fares, including Fairfax Connector and RIBS buses. Login to your SmarTrip account 2. Attn: Brenda Segal. By donating your unneeded SmarTrip cards, you are helping DC get even closer to ending veteran and long-term homelessness. Call +1-888-SMARTRIP (+1-888-762-7874) (7AM to 8PM M-F). With an online account, it’s easy to view your card balance and usage history, manage associated cards, and register new cards. How Do I Buy A Pass Product? Starting Jan. 8, the Washington Metropolitan Area Transit Authority fare system will no longer permit riders to complete rides on the bus or subway with a negative balance on SmarTrip cards. Later in the month when the balance on your SmarTrip card is lower due to use, you can claim the rest of your transit benefit (SmartBenefits), but you must do so by the last day of the month. The card is brought into close proximity with a circular target on the top or side of each faregate rather than inserted into a slot. For more information, see this page. When you use your SmarTrip card, you can transfer for free and receive unlimited rides between Metrobuses during a two-hour period.Transferring between Metrobus and Metrorail gives you a $.50 discount on your ride when using a SmarTrip card.. 2. However, if you have an online account, we recommend that you also add the card to your account. SmarTrip cards are 3⅜ by 2⅛ inches (85.7 mm × 54.0 mm), the same size as a credit card or driver's license. Look at the fare gate while using your SmarTrip at any Metrorail station. It's plastic, like a credit card, and is embedded with a special computer chip that keeps track of the value of the card. She brings expertise in the areas of taxes, student loans and debt management to her writing. Free Transfers. These … Answer 1 of 7: Hello - My family just returned from a fabulous visit in DC. • The Virtual SmarTrip Card & SmartBenefits • Virtual SmarTrip Eligibility Requirements • What Your SmartBenefits Participants See • Apple Wallet • The New SmarTrip App • SmarTrip App: Using the Transit Pass Benefit • How Do Riders Create A Virtual Card? A SmarTrip® card is a permanent, rechargeable card used to pay Metrorail and local bus system fares. How to Check the Online Balance of a SmarTrip Card Log on to the Washington Area Transit Authority website. Both SmarTrip ® and CharmCard ® work on Metrorail, Metrobus and all Washington regional bus systems including ART, CUE, DASH, DC Circulator, Fairfax Connector, PRTC OmniRide, Ride On and TheBus; and Baltimore Metro Subway, Local Bus and Light Rail. If you touch your SmarTrip to the target before pushing the "Check Value" button, the cost of a trip will be deducted from your card. Check the balance on your SmarTrip or add money to the balance at any Passes or Farecard machine in the public transportation system. - Pay for any rail or bus trip using your iPhone or Apple Watch. Account Creation Completed. To check your card balance, you can: Login to your account. We have six (of the $10 reloadable) SmarTrip cards, each with a few dollars remaining. 888.SMARTRIP (M—F, 7 AM—8 PM), Washington Metropolitan Area Transit Authority, Need assistance? Click on the Manage SmartBenefits (bottom right) to display your SmartBenefits Dashboard 4. For example, a customer with $3 on their card who takes a rail trip valued at $3.25 would be permitted to exit the rail system leaving a negative $0.25 balance on the card. Select Smart Money. Go to any Passes/Farecard machine. Enter your 6-digit W-PIN. Click on the card you use for SmartBenefits 3. Open Wallet on Apple Watch. WMATA’s plan to eliminate negative balances on fare cards will inconvenience low-income riders, students and faculty say. According to the Potomac and Rappahannock Transport Commission, the SmarTrip card is a rechargeable card that will allow you to pay for travel on public transportation in Northern Virginia, Maryland and the District of Columbia. I visited the DC area in October of 2014. Anywhere SmarTrip® is accepted! Select one at a time and hit "Report Cards as Lost, Stolen Damaged or Malfunctioning" You'll have an option for transferring the balance to another card. MYMTPD (696873), CUSTOMER RELATIONS This website is best viewed using Internet Explorer 11, Edge, Chrome, Firefox, Safari and other newer browsers. - Check your balance, add money, or set up Auto Reload. Use the Upcoming Transit Allocation section of the dashboard to make your allocation (bottom right) To learn more about the Transit Allocation process, click on the ? 1. Log in to your account. Please send your in-kind metro card donation to the address below. Adding funds online sends an instruction to the SmarTrip system to watch for your card. 1. We have six (of the $10 reloadable) SmarTrip cards, each with a few dollars remaining. 202.637.1328, SMARTRIP CUSTOMER SUPPORT Select your "Main" one that you want to have all the money on. I purchased a SmarTrip card at the time and when I left DC, there was a balance of about $12 on it. WJLA is the local ABC affiliate for the greater Washington DC area. Answer 1 of 7: Hello - My family just returned from a fabulous visit in DC. A lot of Metro riders often transfer between buses or from Metrorail to bus and vice versa. All CBP federal employees who: Utilize mass public transportation as their daily means of commuting to and from work; Check the balance on your SmarTrip or add money to the balance at any Passes or Farecard machine in the public transportation system. These can be found on buses or at a Metrorail station. Select your Smart Money account. SmarTrip cards are also available at Giant Food stores, commuter stores, college campuses and the Metro sales office at Metro Center. However, the live balance of your card is available if you're checking it at an InfoCentre, Retail Sales Outlet, when tagging on or off, or using an add value machine. How to Get From the PDX Airport to the Amtrak Station, How to Print Boarding Passes for Southwest Airlines, How to Get to Rikers Island by Train & Bus in Queens, New York, How to Plan a Road Trip From Michigan to Virginia, How to Get to the Airport From Fenway by Public Transportation, How to Travel From Rome, Italy, to Livorno, Italy, How to Pay an Illinois Toll on the Internet, Commuter Train image by Jeffrey Zalesny from. Both SmarTrip® and CharmCard® users may use these online card management features. Go to Smart Menu. Once you purchase your first card, you can register it online where you can add value, Auto Reload, view balance, and report it as lost or stolen. How much money is on my SmarTrip? 202.962.2033, TRANSIT POLICE Your current SmarTrip balance will be displayed on the screen. Trip Hacks DC was founded by Rob, a … Alternatively there are some charities in DC that will accept a SmarTrip card with a balance on it. 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